Director of Operations
As Director of Operations for BrownFlynn, Jen oversees the Firm’s internal financial and management processes, including project staffing and capacity planning. When not focusing on BrownFlynn’s internal operations, she is working with the team’s consultants to solve problems, improve logical flow, or look for hanging indents.
Jen brings to BrownFlynn more than 20 years’ experience consulting on strategy, process improvement, and human resources, both as a management consultant and as the director of an internal consulting organization at National City Corporation. Jen excels at approaching challenges by bringing both her left and right brain tendencies to the table. For example, she led BrownFlynn’s development of an environmental employee engagement program for a large financial services company in which the team took a unique approach to quantifying impacts in a discipline that does not typically favor pivot tables.
Outside of work, Jen can be found multitasking—looking for ways to tap her creative juices without pissing off her inner left-brained control freak. Sewing is her preferred pastime as it requires both precision and design. Upcycling is also of particular interest to her, which explains why her kids look like von Trapp children and why her husband, Jeff, can’t find his dress shirts.
M.B.A., University of Chicago
B.A. in Mathematical Economics, Wesleyan University
Completion of GRI-Certified G4 Training
- Completion of GRI-Certified Standards Training
20 years’ experience consulting on strategy, process improvement, and human resources
Developing GRI reports, materiality analysis, and employee engagement programs
Current account responsibilities include a Top 10 U.S. Bank and a large consumer products company
Statement from the most senior decision-maker of the organization about relevance of sustainability to the organization and the organization’s strategy for addressing sustainability
Name of the organization
Primary brands, products, and services
Location of organization’s headquarters
Number of countries where the organization operates, and names of countries with significant operations or that are specifically relevant to the sustainability topics covered in the report
Nature of ownership and legal form
Scale of the reporting organization
Total workforce by employment type, employment contract, and region, broken down by gender
Percentage of total employees covered by collective bargaining agreements
Description of the organization’s supply chain
Significant changes during the reporting period regarding organization's size, structure, ownership, or supply chain
Whether and how the precautionary approach or principle is addressed by the organization
Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses
Memberships in associations and/or national/international advocacy organizations
Entities included in the organization consolidated financial and nonfinancial reports
Process for defining report content
Material aspects identified in the process for defining report content
For each material aspect, the aspect boundary within the organization
For each material aspect, the aspect boundary outside the organization
Explanation of the effect of and reasons for any restatements of information provided in earlier reports
Significant changes from previous reporting periods in the scope and aspect boundaries
List of stakeholder groups engaged by the organization
The basis for identification and selection of stakeholders with whom to engage
The organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process
Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns
Date of most recent previous report
Contact point for questions regarding the report or its contents
‘In accordance’ option and GRI Content Index
Policy and current practice with regard to seeking external assurance for the report
Governance structure of organization, including committees of the highest governance body
The organization’s values, principles, standards, and norms of behavior such as codes of conduct and codes of ethics
Disclosure on Management Approach for Aspect
Coverage of the organization’s defined benefit plan obligations.
Financial assistance received from government.
Significant indirect economic impacts, including the extent of impacts.
Total number and rates of new employee hires and employee turnover by age group, gender and region.
Average hours of training per year per employee, by gender and by employee category.
Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.